PRIVACY POLICY

Last Updated: June 01, 2026

Welcome to the website and digital platforms of Rewardoo Private Limited (“Rewardoo”, “AUSTIVA”, “Company”, “we”, “our”, or “us”) and the owner of the AUSTIVA brand.

At Rewardoo, we value your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, store, disclose and protect your personal information when you visit our website, mobile applications, social media pages, promotional campaigns, customer support channels and other services that link to or reference this Policy (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your information as described herein.

1. Information We Collect

We may collect the following categories of personal information:

Personal and Contact Information

• Name (optional)
• Email address (optional)
• Mobile number (optional)
• Postal address (optional)
• Date of birth (where applicable & optional)
• Gender (optional)

Account Information (presently not active)

When you create an account or register with us:

• Username
• Login credentials
• Account preferences

Transaction Information (presently not active)

When you purchase products or participate in promotions:

• Billing and shipping details
• Purchase history
• Payment-related information processed through authorized payment partners

Communications and User Content

• Customer service inquiries
• Feedback and survey responses
• Contest or promotional entries
• Comments, reviews, photos, videos or other content submitted by you

Device and Usage Information

We may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Website activity and usage data
• Referral URLs
• Date and time of access

Location Information

Subject to your device settings and consent, we may collect approximate or precise location information to provide location-based services and improve user experience.

2. How We Collect Information

We collect information in the following ways:

Information You Provide Directly

We collect information when you:

• Register an account
• Subscribe to newsletters
• Participate in promotions, contests, surveys or loyalty programs
• Purchase products or services
• Contact customer support
• Submit forms or inquiries
• Interact with us through social media

Information Collected Automatically

We use cookies, analytics tools, pixel tags and similar technologies to collect information about your interactions with our Services.

Information From Third Parties

We may receive information from:

• Payment processors
• Delivery and logistics providers
• Marketing and advertising partners
• Analytics providers
• Social media platforms
• Publicly available sources

3. How We Use Your Information

We may use your information for the following purposes:

• To provide and manage our products and Services
• To process transactions and deliver orders
• To respond to your requests, inquiries or complaints
• To administer promotions, contests, surveys and loyalty programs
• To personalize your experience
• To improve our products, Services and customer support
• To conduct analytics, research and business planning
• To send updates, promotional offers and marketing communications
• To maintain security and prevent fraud
• To comply with legal and regulatory obligations
• To enforce our Terms of Use and other policies

We may also use your information for any purpose disclosed to you at the time of collection or with your consent.

4. Marketing Communications

We may send you information regarding AUSTIVA products, promotions, offers, events and updates.

You may opt out of promotional communications at any time by:

• Clicking the unsubscribe link in our emails;
• Updating your communication preferences; or
• Contacting us directly.

Even if you opt out of marketing communications, we may still send important transactional or service-related communications.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic and usage
• Personalize content and advertisements
• Enhance user experience

Most browsers allow you to manage cookie settings. Disabling cookies may affect certain features of our Services.

6. How We Share Information

We may share your information with:

Service Providers

Third-party vendors that assist us with:

• Website hosting
• Payment processing
• Delivery and logistics
• Customer support
• Marketing and analytics
• Technology and security services

Business Partners

Partners involved in promotions, campaigns, co-branded activities or business collaborations.

Legal and Regulatory Authorities

Where required by law, regulation, court order, governmental request or legal process.

Corporate Transactions

In connection with mergers, acquisitions, investments, restructuring, financing or sale of business assets.

With Your Consent

We may share information for other purposes with your explicit consent.

We do not sell your personal information for monetary consideration.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Policy
• Provide requested products or Services
• Comply with legal, tax, accounting or regulatory requirements
• Resolve disputes and enforce agreements

When information is no longer required, we will securely delete, anonymize or archive it in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access personal information held by us
• Request correction or updating of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal data
• Lodge complaints regarding our handling of your personal information

To exercise these rights, please contact us using the details provided below.

We may require reasonable verification of your identity before processing your request.

9. Children’s Privacy

Our Services are not intended for children under the age specified under applicable law without parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information to us without appropriate authorization, please contact us and we will take appropriate steps to address the matter.

10. Security of Information

We implement reasonable technical, administrative and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, loss or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and for notifying us of any unauthorized access or use.

11. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications or services that are not owned or controlled by Rewardoo.

We are not responsible for the privacy practices, content or security of such third-party platforms. We encourage users to review the privacy policies of those third parties before providing personal information.

12. International Data Transfers

Where necessary for business operations, data processing, hosting, customer support or service delivery, your information may be transferred to and processed in jurisdictions outside your state or country of residence.

Any such transfers will be undertaken in accordance with applicable legal requirements and reasonable safeguards.

13. Changes to this Privacy Policy

We may revise this Policy from time to time to reflect changes in our business practices, technologies, legal requirements or operational needs.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes become effective constitutes acceptance of the updated Policy.

Contact Us

If you have questions regarding this Privacy Policy, our data practices, or your privacy rights, please contact us:

Rewardoo Private Limited

Owner of the AUSTIVA Brand

Email: connect@austiva.in

Website: www.austiva.in

 

Grievance Officer

In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, users may contact our designated Grievance Officer regarding privacy-related concerns.

Grievance Officer

Rewardoo Private Limited

Email: connect@austiva.in

We will endeavor to acknowledge and address grievances within the timelines prescribed under applicable law.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Chandigarh, India.